Monthly tech support plans to simplify your life.
You don't need to be an IT expert. That's why we're here. Our tiered SyferSecure plans shoulder the technology side of your business so you can focus on, well, anything else.
Siren
Keeping small problems small. The basics of tech support.
- Remote IT help desk support
- Email-based tickets (no frantic carrier pigeons)
- Basic antivirus + critical security patching
- Response target: under 24–48 hrs
- Up to 2 onsite* / 5 remote tickets per month
- Quarterly system health reports
Sentinel
Fast support, smart management. A little less "oh crap" on Monday.
- Everything in Siren, plus:
- Annual vulnerability scans & penetration testing
- Response target: under 8 hrs
- Monthly system health reports with tips
- Up to 5 onsite* / unlimited remote tickets per month
Sovereign
Full strategic IT partnership. Support, consulting & IT bragging rights.
- Everything in Sentinel, plus:
- Strategic IT planning & quarterly business reviews
- Full disaster recovery + cybersecurity support
- Vendor wrangling (we fight your tech battles)
- Unlimited onsite/remote tickets per month
- Monthly system health reports
Plans don't include third-party software installation/licensing fees or application-level troubleshooting unless stated in the agreement. *Additional travel may be billed outside our standard coverage area.
Travel & on-site
Whether it's a real system failure or a "whoops, it wasn't plugged in," we fix it with speed, skill and zero judgment.
Grand Forks / East Grand Forks
Travel within the GF/EGF metro is included at no additional cost.
Fargo / Moorhead
A trip to the F/M metro is billed at a flat 2 hours of travel time per visit.
Travel time
On-site work outside GF/EGF is billed at our standard $150/hr for time in transit to and from your location.
Mileage
Not billed separately when travel time is charged. Otherwise billed at the IRS standard rate plus $0.10/mile.
On-site rate
$150/hr. Outside the GF/EGF metro, a 1-hour minimum applies once work begins, plus travel time.